Persuasive E-commerce
Usability testing

Conversion testresults: the ‘about’ menu

Last week I’ve run a test on my website measuring the click through rate to the ‘Guido Jansen’ menu item you see at the top of this page. My assumption was that new visitors to my site don’t know who I am and when they look for more information about the person behind the website it should be easy to find. So I created a test to find out what made people click the menu item.

I created four test variants and the only thing I changed was the text of the menu item. Since I think this page is most relevant for new visitors I tested this only on new visitors to my site. As test variants I used ‘Who’s Guido’ (the original), ‘Guido Jansen’ ‘About’ and ‘About Guido’. All other aspects of the menu were left untouched. And although the variants might seem trivial, the results were quite clear on a winner!

Results

4914913338 3d71de4da9 o Conversion testresults: the ‘about’ menu

As you can see, the ‘Guido Jansen’ variant performed best – much better than the original – and I changed the menu item accordingly. Of course testing is a continues process so you’ll be hearing back from me soon with more test results!

Related posts:

  1. Presentation: Conversion Rate Optimization
  • http://twitter.com/markvds Mark van der Sanden

    It’s very difficult to do a good test and I don’t know for sure whether this is a good test. You measure page views here (or clicks from the front page) although you don’t know what people are looking for on your site. You can of course assume that people want to know everything about you, but imagine they are only interested in your blog items and not in you. Then maybe all but the ‘About Guido’-variant are unclear titles and people click on it for the wrong reasons!

    From this point of view, it’s also perfectly possible that people want to go back to your home page (after all, your blog is also titled ‘Guido Jansen’) and click the wrong link. In that case, you did not improve your website.

    In this kind of cases, I’d rather follow conventions than to measure clicks or views because you really don’t know what people are looking for at your site. More clicks or views is definitely not always better. One of the conventions I would follow is to have the ‘about’ and/or ‘contact’ links around the end of the list of menu items. Secondly, I would change the link to ‘About Guido Jansen’ (it’s the most clear about what’s behind the link, but maybe ‘About Guido’ is better because it emphasizes the fact that the link is about the author and not about the blog with the same name) and make it the rightmost item of the menu.

  • http://www.gxjansen.com Guido Jansen

    I agree it’s not a clear test and you’re right to point out a problem with this kind of testing: it only measure WHAT is happening (clicks or views), not WHY. These test also assume that more (clicks or views) is better than less. This works pretty well when it doesn’t matter WHY something happened. If your goal is to sell more products and you don’t care why more sales is always better then less.
    This is certainly different from visiting an about page as it is’t always a goal to just get everyone to visit the page. But it has some history I didn’t explain in the post.
    This is actually the second test I conducted. In the first test (using http://feedbackarmy.com/) I asked people some questions about my site. Some of the participants (all new to my site) couldn’t answer questions that could’ve been answered easily by visiting the about page. So I tried to optimize the menu title to make it more clear for people where to find author information.
    And about the position: my site started out with just ‘Home’ and ‘About’ but I added more on the right later on. To prevent mistakes, it’s definitely a good idea to move it to the right side of the menu, thx!

Psychological Theory

Contact

Maarssenbroeksedijk 6,
3621BD, Breukelen, The Netherlands
Phone: +31 6 420 939 76
Website: http://www.gxjansen.com
Email: guido@gxjansen.com

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